“Well, I’ve seen the away version now as well. There’s really no way to put a good spin on it, these are really quite unattractive.
Seeing as how the vast majority of fans, also known as the consumer, were fairly happy with the old crest and the old jersey style there wasn’t much chance that any new designs would be met with overwhelming approval. But to come up with a new crest and a new kit and have the overwhelming majority of fans – again, the people you want to buy the products – strongly dislike them is a terrible misstep by the club.
How could this happen? Do they figure that the fans will buy anything Arsenal-related so who cares what they think? Not as bad, but still scary, is the thought that the people in charge of this sort of thing at Arsenal actually thought these things looked good. Could the person calling the shots be that far out of touch with current fashion trends. And a special thumbs down to the folks at Nike. You won’t find a bigger Nike fan them me, but who designed this abomination?
Perhaps were missing something here. Most of us in Arsenal America are in our 20s, 30s, 40s and above. Perhaps we’re not considered the target market. Maybe kids 17 and under are the market and that they love the new designs. I can’t say I’ve heard an opinion from the under 20 set.
The real shame of it is that the focus group/market research on this sort of thing would have been so easy. Arsenal could have asked AISA (Arsenal Independent Supporters Assoc.) to provide 50 people to take a look at three or four designs. Each person ranks their choices and you form a decent opinion. They could have still disregarded the results but at least they would have known ahead of time that they were asking for trouble. What would it have cost them? Nothing. If Arsenal came to you and said which of these designs do you like, would you have told them you weren’t going to give them your opinion unless they gave you $100? Of course not, you would have been excited and felt honoured and privaleged that they gave you the opportuntiy. I can’t understand why they don’t do that sort of thing. It’s great PR, costs nothing and potentially saves you some headaches.
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