Ticketing FAQ


First thing you need to know is that the ticket request system is extremely different than from buying tickets here in the US. While it is not ideal, it is what we have to work with. We cannot tell you of the probability or chances of ticket requests, as we will not know until the club give us what they can. We cannot help with securing match tickets within the 10 week request window (exceptions would be tournament matches like Champions League, FA Cup, etc, which are announced as we advance, and have short request windows). If you have any other questions, please read the rest of the information below. If you’re ready to request match tickets, please log into your account. Thank you and good luck!

Arsenal America Membership – You must be a paid member of Arsenal America for the 2018/2019 season to request a ticket(s). If you plan on purchasing tickets for multiple individuals, you must have a paid 2018/2019 Arsenal Membership for every person that you are purchasing for, i.e. each person receiving a ticket is a paid member of Arsenal America.
Games You Can Request – We accept ticket requests for HOME MATCHES ONLY. Ticket requests open within hours of the schedule being released each season. For 2018/2019, ticket requests will open on June 14th.

Ticket Request Time Frame – Tickets must be requested no later than 10 weeks before a match, and we start accepting requests immediately after the schedule release in June. Any ticket request beyond the 10 week mark will be nearly impossible to obtain. We are taking ticket requests for all matches within the 2018/2019 season (EPL, Europa League, FA Cup, and League Cup).

Ticket Allocation – Tickets are granted on a first come first serve basis. We highly recommend planning 3-4 months in advance, as you would have a higher priority with a 4 month request than someone with a 4 week request. If you are not selected for tickets, your request will go into a wait list. If anyone selected for tickets needs to cancel, their tickets would go to the highest person on the wait list. We cannot guarantee the physical location of the seats in the stadium, as the club does not tell us where our members will be sitting. Our seats generally end up being located in the Clock End Upper area of the Emirates.

Ticket Request – You must log into your Arsenal America account under the ticket request option and request tickets through the Ticketing Page. You will pay a $40 deposit per ticket requested. We will notify you that we have received your request via e-mail. You will be notified about 6-8 weeks before the game that you have been selected/denied for the tickets. If you are requesting more than 1 ticket, please have each valid Arsenal America members’ email addresses ready at checkout, as you will need to enter them before checking out. If the tickets are requested in this manner, your tickets are guaranteed to be together if chosen.

If you are selected for a ticket, you are responsible for payment. Due to advancements in tournaments and the like, matches from February and on have a high probability of being moved. Please be aware of this before making travel plans. We recommend departures on Tuesdays after the match in case matches are moved from a Saturday to a Sunday afternoon or even Monday night.

Payment – Once you have received your confirmation e-mail from Arsenal America regarding your ticket(s), you will need to pay the remaining balance within 48 hours of receipt of the e-mail. Your $40 deposit will go towards your ticket purchase total. Please note, these fees are an approximation, and are subject to exchange rate and change as noted by the club.

  • Per Ticket for Category: A: £85.50 | B: £50.50 | C: £35.50
  • £5/Pounds Per Ticket Handling Fee
  • 2.9% of total + $0.30 for PayPal fees

Example calculation with exchange rate:

(prices are subject to change, per exchange rate and Arsenal’s pricing structure)

Once Arsenal issues the tickets, you will be contacted regarding the full price of the ticket. The initial charges are potential costs, and can fluctuate depending upon the seats allocated for the match. If there is a dollar amount owed to Arsenal America, you will be contacted and required to make payment 2 weeks before the match.

If you are not approved for a ticket, your request will be denied, and your deposit will be refunded back to you. If your request is denied, you could try purchasing an Arsenal Red Membership , and trying along with the rest of their membership at the same time. That would mean waking up in the middle of the night for us here in the states in order to be online at the right time. We get our tickets before Red Members, so ideally you’d want to try and request with us first. Other than that, there are no other suggestions for match tickets that we will be able to provide you. There are no re-selling sites like StubHub that tickets can be purchased.

If you make a ticket request and do not pay for the tickets, you may not be allowed to make ticket requests again through Arsenal America. Additionally, your deposit and fees will not be refunded.

Ticket Pick Up – This is the easy part. Once you have paid your ticket invoice, you will be sent pickup instructions and a map on the location of where to pick up your tickets. You must bring a proper photo ID (passport or driving license). This is Arsenal FC policy, and they are firm on this. PLEASE NOTE: You must have a valid ID in order to pick up your tickets!

Ticket Policy and Terms of Service – Last but certainly not least, tickets purchased through Arsenal America are 100% non-transferable. Under NO circumstances may a member re-sell, or even give away their ticket to anyone else at all. Doing so is considered ILLEGAL by law of England and Wales under Section 166 of the Criminal Justice Act.

Any member found guilty of re-selling, attempting to re-sell, or giving tickets away will be 100% BANNED from Arsenal America for life. We take the law extremely seriously, and will always adhere and abide by it’s rules and regulations. By accepting an Arsenal America ticket, you are agreeing to these Terms of Service.

Match Day Schedule – Matches are subject to change. If the match is scheduled on a Saturday, it can easily be moved to a Friday, Sunday, or Monday. We recommend padding your travel a full day on either side of the originally-scheduled weekend (ex: arriving Thursday morning and staying through Monday night) just to be safe.

Arsenal America have no control over the movements of fixtures. If a match is moved for television purposes (Saturday match to a Friday, Sunday, or Monday), we cannot refund your ticket price. By requesting a ticket, you as the member agree to this.

If a match date is moved due to advancement in a tournament (ex: match moved from March to May because of advancement in Champions League), you will keep your ticket if you are able to change your travel plans. If not, we can certainly refund your ticket.

This might seem like a long list of requirements for ticket requests. We will do our very best to put couples/families/friends together at matches. We cannot guarantee anything, as we are at the mercy of Arsenal. These requirements have been put in place to protect our members, and to ensure that everyone has a great experience from ticket request to match day. We are excited about the upcoming season, and look forward to seeing you there!