June 30, 2016 at 8:37 am #7143
Drew, I requested tickets and then cancelled the request 2 days later. Do you refund the deposits? The only mention I see about refunds in the FAQ is concerning failure to pay:
“If you make a ticket request and do not pay for the tickets, you will not be allowed to make ticket requests again through Arsenal America. Additionally, your deposit will not be refunded.”
Yes, paypal issues refunds on canceled orders within 3-5 business days. Will you send me an email at email@example.com with your account info (name, email address, order number) so I can check to make sure the refund process is working properly?June 30, 2016 at 8:40 am #7144
I would like some additional clarification. How far in advance would you be notified of getting tickets? This is key to be able to make reasonable travel plans from the U.S.
Unfortunately, this is on a game-by-game basis. The club notifies us of how many tickets we are allocated for the game, but there is no set schedule to when that information comes. firstname.lastname@example.org might have more insight.June 30, 2016 at 9:02 am #7145clsheahenParticipant
I’m a member in the Chicago area. I purchased two tickets to the game in LA on July 31. Unfortunately, now I’m unable to travel to CA for the game. Is there a member who would like the tickets?
ChrisSeptember 1, 2016 at 10:56 am #7658miamigooner10Participant
I requested a ticket for the north London derby and I just got approved for a ticket. The notice told me to pay the rest by clicking the confirm button in the tickets requests section. The problem is that everytime I click to confirm, an error appears. What should I do? Is there another way to pay u guys? Thanks for your cooperation.September 1, 2016 at 10:58 am #7659
I requested a ticket for the north London derby and I just got approved for a ticket. The notice told me to pay the rest by clicking the confirm button in the tickets requests section. The problem is that everytime I click to confirm, an error appears. What should I do? Is there another way to pay u guys? Thanks for your cooperation.
Did your credit card information change? Send me an email, email@example.comSeptember 20, 2016 at 3:39 am #7718Claire SimpsonParticipant
I’m also struggling for the pay link to work. Any help would be greatly appreciated.September 20, 2016 at 9:34 am #7719
I’m also struggling for the pay link to work. Any help would be greatly appreciated.
What stage of the checkout process are you encountering errors? Please send me an email with more information firstname.lastname@example.orgSeptember 20, 2016 at 3:10 pm #7725kprice84637Participant
Just put my deposit down for 2 tix to the Palace match on December 31st, here’s hoping i get approved. COYG!!!!September 20, 2016 at 3:47 pm #7726
Just put my deposit down for 2 tix to the Palace match on December 31st, here’s hoping i get approved. COYG!!!!
Reviewing your order, you may not request two tickets to the same match using the same email Arsenal America Membership email address. Please email us to resolve this email@example.comSeptember 28, 2016 at 4:43 am #7744Jkiservt01Participant
I have tried to email a question to firstname.lastname@example.org a couple of times and I recieve a failure stating that the host is unkown. Is anyone else having issues getting in contact?
Update: I was using the email address from the last post and just noticed the spelling error. Corrected it and the email went through without issue.
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