[Drew G Wiltjer]

Just put my deposit down for 2 tix to the Palace match on December 31st, here’s hoping i get approved. COYG!!!!

Reviewing your order, you may not request two tickets to the same match using the same email Arsenal America Membership email address. Please email us to resolve this [email protected]

[Drew G Wiltjer]

I’m also struggling for the pay link to work. Any help would be greatly appreciated.

What stage of the checkout process are you encountering errors? Please send me an email with more information [email protected]

[Drew G Wiltjer]

I requested a ticket for the north London derby and I just got approved for a ticket. The notice told me to pay the rest by clicking the confirm button in the tickets requests section. The problem is that everytime I click to confirm, an error appears. What should I do? Is there another way to pay u guys? Thanks for your cooperation.

Did your credit card information change? Send me an email, [email protected]

[Drew G Wiltjer]

I would like some additional clarification. How far in advance would you be notified of getting tickets? This is key to be able to make reasonable travel plans from the U.S.
Thanks

Unfortunately, this is on a game-by-game basis. The club notifies us of how many tickets we are allocated for the game, but there is no set schedule to when that information comes. [email protected] might have more insight.

[Drew G Wiltjer]

Drew, I requested tickets and then cancelled the request 2 days later. Do you refund the deposits? The only mention I see about refunds in the FAQ is concerning failure to pay:
“If you make a ticket request and do not pay for the tickets, you will not be allowed to make ticket requests again through Arsenal America. Additionally, your deposit will not be refunded.”

Yes, paypal issues refunds on canceled orders within 3-5 business days. Will you send me an email at [email protected] with your account info (name, email address, order number) so I can check to make sure the refund process is working properly?

[Drew G Wiltjer]

Reddit has a good guide on the different avenues for securing away tickets.

[Drew G Wiltjer]

Yes, any requests you’ve made that ended successfully are still valid. If you want to verify your requests, please visit the ‘My Ticket Requests’ page under the Account menu.

[Drew G Wiltjer]

Overnight we pushed out a small update that seems to have broke it for some people. We reverted back and you should be able to purchase now. Please clear your cache and give it another try.

[Drew G Wiltjer]

Ticket Requests are now open, please visit the ticketing link to place your requests. Thank you again for your patience.

[Drew G Wiltjer]

We will still be accepting ticket requests for Arsenal v Liverpool once the ticketing store launches.

Apologies for the continued delay, we are talking with PayPal daily to try to get our API application approved in a timely manner. Any day now!

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