Drew, I requested tickets and then cancelled the request 2 days later. Do you refund the deposits? The only mention I see about refunds in the FAQ is concerning failure to pay:
“If you make a ticket request and do not pay for the tickets, you will not be allowed to make ticket requests again through Arsenal America. Additionally, your deposit will not be refunded.”
Yes, paypal issues refunds on canceled orders within 3-5 business days. Will you send me an email at firstname.lastname@example.org with your account info (name, email address, order number) so I can check to make sure the refund process is working properly?